Refund Policy

Overview

This policy covers purchases made on intvshow: coin top-ups, episode unlocks and VIP subscriptions. Every purchase is linked to your account, which is how we can look into a problem with one.

Coins

Coins cannot be refunded once they have been added to your account.

If you were charged but the coins never arrived, contact us and we will either add the coins or refund the payment.

Episode unlocks

Unlocked episodes are not refundable, because they can be watched straight away.

If an episode you unlocked will not play because of a problem on our side, we will return the coins you spent on it.

VIP subscriptions

You can cancel VIP at any time. Your access continues until the end of the period you have already paid for, and you will not be charged again.

We do not refund unused time in a period, except where the law requires it. If you were charged after cancelling, we will refund that charge.

Purchases through Google Play or the App Store

Purchases made inside the Android or iOS app are processed by Google or Apple, and refunds for them follow their policies. Please request those refunds from the store you paid through.

Duplicate or unauthorised charges

If you see a charge twice, or one you did not make, tell us as soon as possible and within 30 days of the charge, so we can investigate and secure your account.

How to ask for a refund

Use the Contact page and choose “Coins, VIP and payments”. Include the date, amount and payment method, and the email of your account. Never send your full card number.

How refunds are paid

Approved refunds go back to the original payment method. Once issued, your bank or card provider usually takes 5 to 10 working days to show it.

Chargebacks

Please contact us before disputing a charge with your bank — it is usually faster. Accounts involved in fraudulent chargebacks may be suspended.